Privacy Policy

At Keyteach, we are committed to maintaining the trust and confidence of our visitors to our web site. In particular, we want you to know that Keyteach will not sell, rent or trade email lists with other companies and businesses for marketing purposes. In this Privacy Policy, we’ve provided detailed information on when and why we collect your personal information, how we use it, the limited conditions under which we may disclose it to others and how we keep it secure. Personal information is information which can be traced to individuals, such as a phone number, email, ip address or address.

Keyteach processes and manages personal information of future, current and ex-employees, customers, suppliers, partners and business relations in a variety of information systems. This takes place with a variety of purposes: e.g. on the basis of legal and/or contractual obligations, with a view to a (future) employer/employee, customer, supplier, partner relationship. Keyteach processes personal data in accordance with the applicable national and international laws and regulations, contracts and relationships with customers, suppliers and the (privacy) policy of Keyteach. In the handling of and access to personal information, Keyteach gives a high priority to the protection of personal information. Keyteach treats personal information as confidential and with the greatest possible care.

Personal information is only stored if the processing of personal information for a legitimate purpose exists, which is explicitly defined. Keyteach strives to be as transparent as possible about the processing of personal information.

The staff of Keyteach respect international privacy laws as well as the Privacy Policy of Keyteach Limited. Our Privacy Officer creates awareness and ensures compliance with the aforesaid legislation and policy. 

Updated: 26th August 2018

1. What this Privacy Policy covers 

This privacy policy applies to all services, products and activities of Keyteach Limited.

Our privacy Policy explains:

  • The personal information we collect
  • The specific collection and use of your personal information
  • Why do we process your personal information
  • When and why we will disclose your personal information to other organisations
  • The rights and choices you have when it comes to your personal information
  • Why we use cookies
  • The steps we take to ensure your information is kept secure and confidential
  • How long we will hold your information for
  • How to contact us regarding privacy issues

Our Site contains links to third-party websites that are not subject to this Privacy Policy. Please make sure that you read the Privacy Policy and any Terms and Conditions associated with third-party websites before providing any personal information. Keyteach cannot accept any responsibility or liability for those third-party websites.

2. Personal information we collect

When you register for certain products and services via forms on our Site you may provide us with your personal details, including without limitation your name, company name, role, email address, telephone number, mobile / cell number, postal address and IP address.

When you visit our Site we may collect information about your online browsing behaviour and any devices you have used to access our Site (including your IP address, browser type and mobile device identifiers).

Any card payments on our Site are made through Worldpay and Keyteach do not see or store any of your card information. Worldpay privacy statement can be found here:- https://www.worldpay.com/uk/privacy-policy

Keyteach provide hosted self-paced learning packages and we log hosted learning activities for specific students in addition to scores for assessments and quiz questions.

When someone visits our Site, we use a third party service, Google Analytics, to collect standard internet log information and details of visitor behaviour patterns. We do this to find out things such as the number of visitors to the various parts of the site. This information is only processed in a way which does not identify anyone. We do not make, and do not allow Google to make, any attempt to find out the identities of those visiting our website.

If you visit our offices, you may wish to use our guest Wi-Fi. You should be aware that it may be possible to identify:

  • Your device.
  • The volume of data which you use.
  • The websites and applications which you access.
  • Your usage by access time, frequency and location.

3. The specific collection and use your personal information

We collect personal information in order to provide services to our customers, partners and prospects and their associated employees. 

We will use the personal information you provide to process your orders and information requests. We use personal information for a number of reasons: first and foremost, to ensure registrations for our courses and products are accurate and complete; to contact you if we need to obtain or provide additional information; to make you aware of new products which may be of interest to you.

  • Instructor-Led Training Courses
    When registering for a training course, Keyteach collects personal information about all the attendees, the purchaser of the goods or services and any accounts payable contact information. Attendee information is limited to student name and email address. We request the following personal information from the purchaser and accounts payable contacts: name, company name, role, email address, telephone number, mobile / cell number, postal address. 
  • Self-Paced Learning Products from Keyteach.com
    This includes Administrator On Demand and User E-Learning subsciptions. Keyteach collects personal information about students and the purchaser of the products in addition to any accounts payable contact information. We request the following personal information from students, the purchaser and accounts payable contacts: name, company name, email address, telephone number, mobile / cell number, postal address and IP address. We also log hosted learning activities for specific students in addition to scores for assessments and quiz questions.
  • Hosted E-Learning
    Keyteach host E-Learning packages for our customers from our secure data centre. Keyteach collects personal information about all students, the purchaser of the goods or services and any accounts payable contact information. Student  information is limited to student name, email address, city/town and country of residence and IP address. We request the following personal information from the purchaser and accounts payable contacts: name, company name, role, email address, telephone number, mobile / cell number, postal address. We also log hosted learning activities for specific students in addition to scores for assessments and quiz questions. 
  • Marketing events and conferences
    Keyteach organise a variety of educational and marketing events throughout the year. Keyteach collects personal information about all attendees at these events. If a charge is made, we will also collect personal information from a purchaser and any accounts payable contact information that is required. We may request the following personal information from students / attendees as well as the purchaser and accounts payable contacts: name, company name, role, email address, telephone number, mobile / cell number, postal address.

4. Why do we process your personal information 

We only collect and use your personal information (as described above) in accordance with data protection laws. 

Our grounds for processing your personal information are as follows:

Consent – Where necessary, we will only collect and process your personal information if you have consented for us to do so. For example, when you register for our products and services, we will use your personal information to provide these services.

Legitimate Interests – We may use and process some of your personal information where we have sensible and legitimate business grounds for doing so. Under European privacy laws there is a concept of "legitimate interests" as a justification for processing your personal information. Our legitimate interests for processing your personal information are:

  • To enable you to access and use the Site.
  • To communicate with you about your use of our products and services. For example, sending you a confirmation email for registration on a course or event.
  • To make you aware of other products and services that may be of interest to you.
  • To answer your request or your application when making a job application. 

From May 2018, you have the right to object to our use of your personal information for these legitimate interests. Please see section 6 below for contact details.

5. Disclosure of your personal information

We will treat personal information in accordance with current legislation and will not supply your details to other organisations without your permission. The personal information that we collect when you use our Site is confidential.

With your express permission, Keyteach will share your personal information such as your name, company name, email address and telephone number with trusted partners for the purposes of organising joint events and for providing information and communication about the services requested by you. We will make this clear if collecting your personal information for joint events.

We will also disclose your personal information to other third party organisations in the following circumstances:

  • If required or permitted to do so by law
  • If required to do so by any court or any other applicable regulatory, compliance, governmental or law enforcement agency
  • If necessary in connection with legal proceedings or potential legal proceedings
  • If ownership of all or part of Keyteach is transferred, in which case any purchaser would only be entitled to use this information in a way consistent with this Privacy Policy

6. How you can change permissions

Your privacy is of huge importance to us. All emails or other forms of communication directly from us to you will include clear instructions on how to unsubscribe.

If you don't want to be contacted by Keyteach anymore, you can email privacy@keyteach.com or write to us at the address below:

The Privacy Officer
Keyteach Limited
3 Station View
Hazel Grove
Stockport
Cheshire
SK7 5ER

7. Your information rights and responsibilities

You have the following rights:

  • Right to correct: the right to have your personal information rectified if it is inaccurate or incomplete
  • Right to erase: the right to request that we delete or remove your personal information from our systems
  • Right to restrict our use of your information: the right to prevent us from using your personal information or to limit the way that it can be used
  • Right to data portability: the right to request that we move, copy or transfer your personal information
  • Right to object: the right to object to our use of your personal information including where we use it for our legitimate interests. 

If you raise an objection, we will stop processing your personal information unless very exceptional circumstances apply, in which case we will let you know why we're continuing to process your personal information.

We will use reasonable efforts, consistent with our legal duty, to provide you with your rights in accordance with data protection legislation:

  • To make enquiries, exercise any of your rights set out in this Privacy Policy and/or make a complaint please contact privacy@keyteach.com or write to the Privacy Officer, Keyteach Limited, 3 Station View, Hazel Grove, Stockport, Cheshire, SK7 5ER
  • If you are not satisfied with the way any complaint you make in relation to your personal information is handled by us, then you may be able to refer your complaint to the relevant data protection regulator. 

8. Cookies 

Besides personal data, Keyteach uses “cookies.” A cookie is a small file which is stored on your hard drive by a server and is only recognised by the server which stores the cookie. When using our Site, the pages you see, together with a 'cookie', are downloaded to your computer. The majority of websites will do this as cookies enable organisations to find out whether a computer has visited a website on a previous occasion. This is done on a future visit by checking the existence of the cookie that was left on your computer on the previous visit. Information supplied by cookies can help us to provide you with a better online user experience and assist us to analyse the profile of our visitors. For example: if on a previous visit you went to our custom education pages, we might find this out from your cookie and highlight customised offerings on subsequent visits to keyteach.com.

A cookie lets our server recognise that you have returned to a specific page on our site. A cookie does not record personal information such as name, address, telephone number, e-mail address or other matters which point to you as a person. We use cookies or similar means to gather information during your visit to our Site, such as your IP address (a number that is assigned to your computer when you surf the internet) and the date and time of your visit to the site. If you wish, you can set your browser to refuse cookies or to alert you when cookies are being sent. A cookie collects data which can be used for statistics about the Site and the use of the Site. 

Users have the opportunity to set their computers to accept all cookies, to notify them when a cookie is issued, or not to receive cookies at any time. The last of these, of course, means that certain services cannot be provided to a user and you therefore may not be able to take full advantage of all aspects of a website. As every browser deals with this in a different way, users should check the Help section within the browser to find out how to modify cookie preferences. For further details about cookies and information about how to remove them from your PC, please visit http://www.aboutcookies.org.

In addition to the standard cookies outlined above, keyteach.com may also use Adobe Flash Local Shared Objects ('LSO' or 'Flash Cookies') as a way of remembering user information within our web order forms. Unlike standard cookies, these LSOs cannot be located from within your browser. Standard HTTP cookies save no more than 4KB of data, whilst the LSO cookies can save up to 100KB and deleting cookies will not remove LBO or Flash Cookies. To check your computer for Flash cookies and find out how to delete them, you should visit the Flash Player Settings Manager page of the Adobe website. The Storage Settings display all LBOs (Flash cookies) that are currently saved on your computer. You can delete Flash Cookies from individual sites or all at once. It is also possible to increase or decrease the Kilobyte size of all information that is stored on your computer. Adobe does not have access to the settings that you see in the Settings Manager or to personal information on your computer.

The information derived from our use of cookies will be aggregated to provide statistical information about the usage of our Site. However, we do not use any information derived from cookies, nor any IP addresses we collect, to identify any individual user of our Site. Some third-party technology we use (eg, embedded videos, social sharing) also drop cookies to improve your experience on their sites.

Keyteach uses a few types of different cookies to improve the user experience on the website, such as:

  • Google Analytics for statistical assessment and website performance improvement
  • Affiliate cookies to identify the customers referred to the Site by our partners, so that we can grant the referrers with commissions
  • Cookies for personalizing the content of the Site for users, such as setting the default currency

You can set up warnings for every time the Site places a cookie in your browser, or you can choose to disable all cookies. You can do both through your browser settings. Since each browser has a different procedure for managing cookies, look at your browser’s Help Menu to learn the correct way to do it.

Alternatively, you can disable all cookies by visiting the Network Advertising Initiative Opt Out page or by using the Google Analytics Opt Out Browser add-on. Please note that choosing to disable cookies may negatively affect some of the features that make your Site experience more efficient.

9. Keeping your personal information secure

Keeping information about you secure is very important to us, so we store and process your personal information in accordance with the high standards required under data protection legislation. From time to time and for operational reasons, the personal information we collect from you may be transferred to and stored in countries outside of the European Economic Area ("EEA"). Your information may also be processed by some of our service providers which operate outside the EEA. Different countries have different data protection and security laws and some of these do not offer the same level of protection as within the EEA. However, when we appoint our service providers to help us provide products and services to you (which may include some based in the USA), we take care to ensure that they have appropriate security measures in place.

Keyteach secures its systems based on information classification against loss and/or any form of unauthorised use or processing. Keyteach uses appropriate technical and organisational measures to secure information. We do our best to keep the information you disclose to us secure. However, we can't guarantee its security. By using our Site and registering for our products and services, you accept the inherent risks of providing information online and will not hold us responsible for any breach of security. Keyteach will not be held liable for unlawful access to computers or files, spreading viruses or other illegal programs or files, or any other consequence of the provision of information to Keyteach. 

All email messages sent from Keyteach staff include a disclaimer by which the recipient is made aware of the risks of sharing personal data via email. 

10. How long do we keep your personal information?

Unless a longer retention period is required or permitted by law, we will only hold your personal information on our systems for the period necessary to fulfil the purposes outlined in this Privacy Policy or until you request it is deleted.

If, having registered for any of our services, you do not use them for a reasonable time (which may vary depending on the service(s) you've registered for) we may contact you to ensure you're still happy to receive communications from us. Even if we delete your personal information it may persist on back-up or archival media for legal, tax or regulatory purposes.

11. Jurisdiction

This Privacy Policy, as well as controversy or claim arising out of or related to them are governed by English law only.. 

12. Changes to the Privacy Policy

All amendments will be published on this page. Keyteach may change the Privacy Policy without notice. It is your responsibility as a user to make sure that you are aware of changes posted on this page, by checking for any changes on a regular basis. Changes posted on this page will become effective as soon as they are posted.

 

Keyteach Ltd is registered in England and Wales

Company No: 06442627